On 1 December 2024, Yarra Journey Makers, a joint venture between Transdev and John Holland commenced operation of Melbourne’s tram network. The iconic tram network spans 24 routes, with 250 kilometres of double track, around 500 trams, and over 1600 stops. The network services over 147 million passenger trips per year.
This marks the beginning of a new chapter for Melbourne’s iconic tram network. Yarra Journey Makers will deliver under a new franchise agreement, strengthened and modernised to meet higher demands and deliver improved customer outcomes.
The new contract will improve reliability, deliver passengers more consistent real time information and better customer service. Some of the key deliverables under MR5 include:
- Stronger accountability on the operator to meet targets. The new contract has a focus on better performance, with strict benchmarks and more monitoring points across day and night services.
- More reliable services, and greater certainty that the right tram is used for the right trip.
- Roll out of the more accessible Next Generation Trams which will replace the longer serving high floor fleets – further modernising Melbourne’s transport network.
- Improved passenger information to all cohorts, particularly at times of disruption.
- More training for frontline staff and better support for priority groups and customers who are culturally and linguistically diverse.
- A gender-balanced tram workforce by the end of the contract term.
The transition was coordinated with the outgoing operator, Keolis Downer. Keolis Downer has operated the Melbourne tram network since 2009, servicing millions of passengers through a time of unprecedented growth, building community partnerships and delivering an inclusive tram network.
There is no change to how customers interact or access metropolitan tram services. The same tram drivers, frontline staff and maintenance workers will provide the same valued service to customers on the tram network.
Read the announcement (opens in a new window)
Contact us
For more information, email mr5@transport.vic.gov.au.
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