NDIS Worker Screening Check

Application times

Applying online through Service Victoria is the fastest way to get your NDIS Check.

After your application has been verified it can take up to 3 weeks for us to assess your application. In most cases, this will be a much shorter period (for example, if there is no criminal history to assess).

The National Police Checking Service (NPCS) in Australia is a partially manual, name-based process, involving many stakeholders. The NPCS aims to return checks as quickly as possible, however turnaround times are not guaranteed.

There are many reasons as to why some checks take longer than others to process, including:

the check subject having a common name, or a name that matches with many potential Persons of Interest on policing systems
the check subject having old police information that requires manual collection and processing of hard copy records
the relevant police agency having inaccurate or incomplete records which need to be investigated properly before the check can be finalised
transferring information between the various state and territory police agencies before the information can be vetted and/or released, and
workloads within each police agency.

You can help reduce any unnecessary referrals to our police partners by ensuring that application data is submitted accurately and in full.

Thank you for your continued understanding.

Who needs to have an NDIS Clearance

All individuals starting work for registered NDIS providers in certain types of roles called risk assessed roles will need an NDIS Clearance before they can start work.

This includes:

volunteer workers
workers engaged through third parties such as labour-hire agencies
sole traders who, for the NDIS Check, are both the provider and the worker.

A volunteer must be in a risk assessed role to be eligible for the volunteer fee waiver.

Identifying risk assessed roles

Registered NDIS providers must comply, amongst other requirements, with the National Disability Insurance Scheme (Practice Standards - Worker Screening) Rules 2018 (NDIS Practice Standards).

Registered NDIS providers have a requirement to:

assess all roles and identify risk assessed roles
keep a written list of all of the organisation's risk assessed roles.

A risk assessed role is one that:

is a key personnel role of a person or an entity as defined in s 11A of the National Disability Insurance Scheme Act 2013 (for example, a CEO or a Board Member)
involves the direct delivery of specified supports or services to a person with disability
is likely to require ‘more than incidental contact’ with people with disability, which includes:
- physically touching a person with disability
- building a rapport with a person with disability as an integral and ordinary part of the performance of normal duties
- having contact with multiple people with disability as part of the direct delivery of a specialist disability support or service, or in a specialist disability accommodation setting.

Providers can contact the NDIS Quality and Safeguards Commission's Worker Screening Helpdesk for more information on risk assessed roles and compliance requirements.

To contact the NDIS Worker Screening Helpdesk:

email: nwsd@ndiscommission.gov.au
phone: 1800 035 544

There are 3 types of risk assessed roles outlined in the National Disability Insurance Scheme (Practice Standards—Worker Screening) Rules 2018.

Below are examples of roles that may be considered risk assessed roles. Please seek your own independent legal advice on your specific circumstances.

1. Key personnel

For example:
- a Chief Executive Officer (CEO) of a registered NDIS provider
- a board member of a registered NDIS provider.
2. Any role that directly delivers a set of ‘specified supports or services’

For example:
- a nurse directly delivering community nursing care through a registered NDIS provider
- an exercise physiologist or personal trainer delivering services through a registered NDIS provider.
3. Any role where normal duties are likely to require ‘more than incidental contact’ with people with disability

For example:
- a disability support worker working for a registered NDIS provider
- a customer service representative who as a part of their role builds a rapport with people with disability and has contact with multiple people with disability
- an allied health professional such as an occupational therapist or psychologist delivering services to people with disability
- a cleaner delivering services through the NDIS who as a part of their role needs to build a rapport with people with disability.

No clearance, no start

Victoria is taking a ‘no clearance, no start’ approach to the NDIS Check.

This means that a person is prohibited from being employed or otherwise engaged by a registered NDIS provider in a risk assessed role unless the person has an NDIS Clearance or is subject to a transitional arrangement.

Your employer, as a registered NDIS provider, must make sure all staff who need an NDIS Clearance have one.

The NDIS Check does not replace Victoria’s WWC Check. If you are continuing to work with children, you will need to renew your WWC Clearance.

In December 2016, the Council of Australian Governments (COAG) endorsed the National Disability Insurance Scheme (NDIS) Quality and Safeguarding Framework (the Framework) setting out a new nationally consistent approach to regulation under the NDIS. The NDIS Worker Screening Check (NDIS Check) is an important part of the Framework that works with other components to support the dignity, safety and wellbeing of NDIS participants.

The Framework aimed to establish nationally consistent worker screening that would enable screened workers to deliver NDIS services and supports in any state or territory, with any employer delivering services under the NDIS.

The National Disability Insurance Scheme (Practice Standards – Worker Screening) Rules 2018 (NDIS Practice Standards) outline the requirements for registered NDIS providers in relation to worker screening.

Victoria’s Safety Screening Policy for registered NDIS providers operating in Victoria (Safety Screening Policy) implemented by the then Department of Health and Human Services (DHHS) outlined Victoria’s transitional arrangements leading into the national NDIS Worker Screening Check. This Safety Screening Policy was in operation from 1 July 2019 and required NDIS registered providers to ensure workers in risk assessed roles were screened in line with the policy and that their safety screening was current in accordance with the requirements of the policy. You can request a copy of the Safety Screening Policy from the DHHS by emailing qualityandsafeguards@dhhs.vic.gov.au.

The Safety Screening Policy was in operation until Victoria’s NDIS Worker Screening Unit was operational. Originally this was planned to be until July 2020 but due to the impacts of Covid-19 the commencement date for NDIS Worker Screening in Victoria was delayed until 1 February 2021.

The NDIS Worker Screening Check now replaces the different arrangements currently operating in each state or territory, setting a minimum national standard that all workers engaged in risk assessed roles must meet.

A list of the current requirements in each state or territory, is on the NDIS Quality and Safeguards Commission’s webpage on transitional and special arrangements.

How to apply for your NDIS Check

You can apply for your NDIS Check online at Service Victoria.

Apply now at Service Victoria

To apply:

Register or login to your Service Victoria account.
Verify your identity.
Submit your identification documents for your police check and any other background checks.
Enter your work details, you must have the Employer ID of the individual or organisation that you need the NDIS Check for.
Review and provide consent for the checks.
Pay for your application.

Your application will then need to be verified by the employer you have named in your application. After your application has been verified, the NDIS Worker Screening Unit in Victoria will assess your application.

The Worker Screening Unit will send you an email confirming that your application has been received and explaining what will happen next.

Important information about your application will be sent to you by email. Make sure the email address in your application is correct and regularly checked.

You can download an NDIS worker screening application process flowchart from the NDIS Commission’s website.

Getting your application verified

Your NDIS Check application must be verified by the organisation or person that you currently, or intend to, work for. This is the employer that you need the NDIS Check to work with and may be:

Your application cannot be processed without the correct Employer ID. If your application is not verified by an employer it will be withdrawn.

The provider or participant you wish to nominate would have received their unique ID when they requested access to the NDIS Worker Screening Database (NWSD). This will be the provider or participants:

registration ID – for NDIS registered providers
employer ID – for unregistered NDIS providers
participant WS ID – for self-managed NDIS participants.

In your application, you will need to search for and select your provider by using their unique worker screening ID. You may need to ask your provider or participant for their worker screening ID. If you are working for a self-managed participant, you will need to search for them by the participant's surname.

After you have completed your application, the provider or participant that you nominate will receive notification from the NDIS Commission that they have 30 days to verify your application.

If your application is not verified, your application will be withdrawn.

If you have entered the wrong provider or participant, and your application has not yet been verified, you can log into your Service Victoria account and add another employer or you can email the Worker Screening Unit with the correct Employer ID.

Your employer can also use your National Worker Screening Database (NWSD) Id to search for you on the NWSD Database and link you to their account.

The NDIS Quality and Safeguards Commission website has quick reference guides for using the worker screening portals.

NDIS registered providers can access the NWSD through the NDIS Commission Portal.

Unregistered providers and self-managed participants need to request access to the NWSD.

What you will need to apply

For your application, you will need at least 3 different identity documents. If the name on your documents does not match, you will need an additional document showing your change of name.

You will need the following identity documents
One of these documents:
- current Australian passport (or expired less than 3 years ago)
- Australian birth certificate (make sure it’s a full birth certificate, not an extract)
- foreign passport linked to a valid Australian visa
- ImmiCard.
One of these documents:
- current Australian driver licence
- Medicare card.
One of these documents (that is different to the 2 you’ve chosen above):
- current Australian passport (or expired less than 3 years ago)
- Australian birth certificate (make sure it’s a full birth certificate, not an extract)
- foreign passport linked to a valid Australian visa
- ImmiCard
- current Australian driver licence
- Medicare card
- marriage certificate issued by Births, Deaths and Marriages (not the one you got on your wedding day).
If your names on the 3 documents don’t match you will also need to provide:
- change of name certificate
- marriage certificate issued by Births, Deaths and Marriages (not the one you got on your wedding day).

You will also need to use a smartphone with a camera to confirm you are the person in your identity documents. After you have verified your identity, you will be able to move onto the next step in the application process. You will also be able to save your application and come back to it later.

If you cannot access a smartphone to verify your identity, you can use Service Victoria’s offline application process.

Service Victoria can help you with your application through Service Victoria’s virtual assistant Vicky or through the Service Victoria Send a Message form.

Manual applications

Applying online through Service Victoria is the fastest way to get your NDIS Check.

Apply now at Service Victoria

If you are having problems completing your application online, you can contact Service Victoria’s customer support team to get support.

At certain points in the online application, you will also have the option to download the manual application form directly.

You will need to use the Service Victoria manual NDIS application form if:

you are having technical difficulties with your online application, or
you don’t have the ID documents listed on the Service Victoria website that can be digitally verified.

The full list of identity documents that can be processed through a manual application is in the list below.

You must provide the certified copies of at least four proof of identity (POI) documents including:
- one commencement of identity document
- one primary use in the community document
- 2 secondary use in the community documents.
Your documents must meet the following conditions:
- when combined, the documents must show:
  - your full name
  - your date of birth
  - a photo of you
- all your documents must be current.
- you can’t use 2 of the same type of identity document to make up the 4 documents (for example, you can’t use 2 different credit cards).
- if you don’t have an identity document containing a photograph, you will need to submit a passport style photograph that has been certified stating that it is a photograph of you.
Your documents must also show the same name as on your application form. If the names on your identity documents and/or your form don't match, you will need to provide documents linking the different names. To link your names, you may provide:
- a marriage certificate (issued by a State Registry of Births, Deaths and Marriages)
- a name change certificate (issued by a State Registry of Births, Deaths and Marriages)
- divorce papers that link both names
- a deed poll
You must provide the certified copies of your identification documents. A list of people authorised to certify documents is on the Victorian government's getting certified copies of original documents website.
Proof of identity documents for offline applications
Below are the different types of identity documents in the commencement of identity, primary use in community and secondary use in community categories. If you cannot provide enough documents in these lists, you will need to contact the Victorian NDIS Worker Screening Unit.
Commencement of identity documents
- full Australian birth certificate (not an extract or birth card)
- Australian passport (not expired)
- Australian visa current at the time of entry to Australia
- Immi card issued by Department of Home Affairs
- certificate of identity issued by DFAT
- document of identity issued by DFAT
- certificate of evidence of residence status
- Australian citizenship certificate.
Primary use in community identity documents
- full Australian birth certificate (not an extract or birth card)
- Australian passport (not expired)
- Australian visa current at the time of entry to Australia
- Immi card issued by Department of Home Affairs
- certificate of identity issued by the Department of Foreign Affairs and trade (DFAT) to refugees and non Australian citizens
- document of identity issued by DFAT to Australian citizens or persons who have the nationality of a Commonwealth country
- certificate of evidence of residence status
- Australian citizenship certificate
- Australian drivers' licence or learner permit
- Australian marriage certificate issued by a state or territory (church or celebrant-issued certificates are not accepted)
- foreign passport with a valid entry stamp or visa
- proof of age or photo identity card issued by an Australian Government agency with a signature and photo
- shooters or firearms licence showing signature and photo (not minor or junior permit licence)
- for persons under 18 years of age with no other Primary use in Community Documents, a current student identification card with a signature or photo.
Secondary use in community identity documents
- certificate of identity issued by DFAT
- document of identity issued by DFAT
- convention travel document (United Nations) issued by DFAT
- foreign government issued documents (ex. drivers' licence)
- Medicare card
- enrolment with Australian Electoral Commission
- security guard or crowd control photo licence
- evidence of right to an Australian government benefit (Centrelink or Veteran's Affairs)
- consular photo identity card issued by DFAT
- photo identity card issued to an officer by a police force
- photo identity card issued by the Australian Defence Force
- photo identity card issued by the Australian Government or state or territory government (Working with Children or Vulnerable People card or government issued occupational licence)
- aviation Security Identification card
- maritime Security Identification card
- credit reference check
- Australian secondary or tertiary student identification document
- certified academic transcript from an Australian university
- trusted referees report (a letter or declaration from a trusted source, including a General Practitioner, pharmacist, or the principle of the applicant's school, on a company letterhead, and validating the applicant's relationship to this source)
- bank card, credit card or bank statement (without recording the payment card number/s and cannot be American Express or Diners Club cards)
- state/territory government rates assessment notice or Australian Taxation Office assessment notice
- Australian utility bill showing name and address
- Australian Private Health Insurance Card
- Australian Trade Association card
- Keypass card issued by Australia Post.

Cost of the NDIS Check

The fee for an NDIS Check is $128.20. An NDIS clearance is valid for 5 years from the date of the notice unless it is surrendered or revoked.

The current fee is $131.60.

To meet legislative requirements, some individuals will be required to get both an NDIS Clearance and a WWC Clearance as they may be engaged in child related work as part of their NDIS role. If, under legislation, you are required to apply for a WWC Check and hold a NDIS Check, you may have your WWC fee waived.

You must hold a NDIS Clearance before you can get the WWC Check fee waived.

Refunds are not available to those that are not required to hold a WWC Check under the Worker Screening Act 2020. For instance, where your organisation requires you to hold a WWC Check under their policy.

If you have an NDIS Clearance and have already paid for a your WWC Check, you can request a refund by completing the below Refund Request form. This form can be returned by email to ndisworkerscreening@justice.vic.gov.au.

Request for refund form:

Request for Refund - Fillable Form

PDF 110.66 KB

After you apply

Your employer or self-managed NDIS participant will have 30 days to verify your application and confirm that you currently work (or intend to work) for them through the Commission’s National Worker Screening Database (NWSD). If your application is not verified it may be withdrawn.

However, if there is a need to assess information, it may take up to 3 weeks for us to assess an application. This time may be extended if:

an employer takes longer to verify an applicant's engagement with them
you have a common name
a criminal history record or a finding has been made against you by a relevant disciplinary or regulatory entity.
you lodge a manual application directly to the Worker Screening Unit.

Applying through Service Victoria is the fastest way to get your NDIS Check. If you make a manual application directly to the worker screening unit instead, due to the unexpectedly large volume of applications currently being received, manual application processing is temporarily delayed up to 8 weeks.

You cannot work in an NDIS risk assessed role until you have received an NDIS Clearance, unless you are subject to a transitional arrangement.

If your check is successful

You will receive an email to advise that you have been given an NDIS Clearance. Your NDIS Clearance status will be recorded on the NDIS Commission’s National Worker Screening Database (NWSD).

You will not receive a card or certificate. Your employer can check the status of your NDIS Clearance on the NWSD at any time. Registered NDIS providers are required to link workers to their organisation through the NDIS Commission portal.

An NDIS Clearance is valid across Australia for 5 years unless it is surrendered or revoked.

Your Clearance may be suspended or revoked if you are charged with or found guilty of a relevant offence, or if an adverse finding is made against you by a relevant disciplinary or regulatory entity.

If we need more information

We may ask you for more information to process your application if:

your application form is inaccurate or incomplete
you have failed to provide the correct proof of identity documentation
you have previously been charged with or found guilty of a relevant offence
you have previously failed to pass a WWC check
the Secretary of the Department of Families, Fairness and Housing (formerly DHHS) has an adverse finding against you
an adverse finding has been made against you by a relevant disciplinary or regulatory entity.

If you fail to respond to our request within 28 days or any longer period we specify in the request, your application will be withdrawn.

We may also seek additional information about you from other sources when assessing your application, including:

state, territory and federal police forces
courts, tribunals and prosecuting authorities
authorised worker screening agencies
health treating professionals
government agencies
disciplinary or regulatory entities
employers and other organisations.

If you fail the check

You will be given an Interim Exclusion if your application is a category A application.

If your application is a category B application, you will be given an Interim Exclusion, unless we determine that there are exceptional circumstances having regard to the factors set out in the Act.

If your application is a category C application – and we determine that giving you an NDIS Clearance would pose an unacceptable risk of harm to people with disability – you’ll also be given an Interim Exclusion.

You will then have the opportunity to explain why you believe you should pass the check and to respond to the information we have about you that has resulted in the Interim Exclusion.

Following our assessment of your response to the Interim Exclusion, you may receive an NDIS Clearance.

If after assessing your response to the Interim Exclusion, it is found that there are still not exceptional circumstances, or that you pose an unacceptable risk of harm to people with disability, you will be issued with an NDIS Exclusion.

A list of NDIS Category A and Category B offences can be found in Schedule 1 and 3 of the Worker Screening Act 2020.

You cannot work in a risk-assessed role whilst you have an Interim Exclusion.

NDIS exclusions

If you are given an NDIS Exclusion, this means you cannot work in an NDIS risk assessed role for the purposes of the NDIS.

If you are given an NDIS Exclusion, you cannot apply for an NDIS Check again for five years, after the date of the notice, unless your circumstances change. If you apply after this time, you are still not permitted to work until you receive your NDIS Clearance.

In limited circumstances, you may ask for an Internal Review of the decision to give you an Exclusion.

If the Internal Review upholds your Exclusion, you may apply to the Victorian Civil and Administrative Tribunal (VCAT) for a review of the decision in accordance with the Act, within 28 days following your internal review.

Keeping your details up to date

You must keep your personal details up to date after you have made an application and whilst holding an NDIS Clearance. If any of your circumstances change during this time, you must update them within 21 days. You can update most of your details online via Service Victoria.

You must also let us know (via email or in writing) within 7 days if you experience any of the following circumstances:

you are charged with, convicted, or found guilty of a category A or category B offence listed in Schedule 1 or 3 of the Act
you become subject to reporting obligations imposed by the Sex Offenders Registration Act 2004
you become subject to a supervision order, a detention order or an emergency detention order under the Serious Offenders Act 2018
a relevant disciplinary or regulatory finding is made against you
you receive a Working with Children Check Exclusion.

Penalties apply for failing to notify us of these changes in your circumstances.

Changing your phone number or residential, postal or email address.

These can be done through your Service Victoria account, if you have your NDIS clearance linked in your Service Victoria dashboard.

Alternatively, you can email or call the NDIS workers screening unit to assist in making these changes.

email: NDISworkerscreening@justice.vic.gov.au
phone: 1300 652 879

Changing your employer

Your NDIS Clearance status will be recorded on the NDIS Commission’s National Worker Screening Database (NWSD). Employers can check the status of your NDIS Clearance on the NWSD at any time.

Registered NDIS providers are required to link new and existing workers to their organisation through the NDIS Commission portal.

NDIS offences and penalties

The NDIS Commission monitors NDIS registered provider compliance. Providers who do not meet the national requirements for NDIS Checks can face penalties under federal laws.

Certain penalties apply to individuals and organisations who commit an offence against Victoria’s Worker Screening Act 2020. These offences include engaging in a risk-assessed role without an NDIS Clearance and providing false or misleading information.

The full list of NDIS related offences and penalties against the Worker Screening Act 2020 are listed below.

Penalties for not complying

Offences	Defences/Exceptions	Section Reference in Act	Maximum Penalty
Failing to notify the department, in writing within 7 days of a relevant change in circumstances whilst holding an NDIS Clearance or having applied for an NDIS Clearance. A relevant change in circumstances is if: you are charged with an offence listed under Schedule 1 or 3 of the Act you are convicted or found guilty of an offence listed in Schedule 1 or 3 of the Act, or the charge has been finally dealt with you become subject to: reporting obligations under part 3 of the Sex Offenders Registration Act 2004 a supervision order, a detention order, or an emergency order a relevant disciplinary or regulatory finding is made against you you are given a WWC Exclusion.	It is a defence to a charge of failing to notify the department of how your charge has been finally dealt with if you can prove that: you notified the department of the filing of the charge sheet; and the department re-assessed your eligibility to have an NDIS Clearance, and your NDIS Clearance was not revoked following the re-assessment, and the charge was finally dealt with in any of the following ways: the charge is withdrawn the charge is dismissed you are discharged following a committal hearing you are acquitted or found guilty of the offence you are discharged by the Magistrates’ Court after completing a diversion program under section 59 of the Criminal Procedure Act 2009 you are discharged by the Children’s Court after completing a diversion program under section 356D of the Children, Youth and Families Act 2005.	34(1)	A fine of 60 penalty units*
Engaging in a risk-assessed role without an NDIS Clearance or interstate NDIS Clearance.	Victoria is a no clearance, no start state. You must not work whilst your first NDIS Check is being decided. It is a defence to a charge of engaging in a risk-assessed role without an NDIS Clearance or interstate NDIS Clearance if you can prove that, at the time of the alleged offence: you did not know that the work was in a risk-assessed role; or you did not know that you did not hold an NDIS Clearance or interstate NDIS Clearance, and were not reckless as to whether or not you held one. You may work if you have applied for an NDIS Clearance under another state or territory’s NDIS screening law and: the application has not been finally decided or withdrawn, and you are permitted to work under the NDIS worker screening law of that state or territory You may work if your NDIS Clearance has expired (after 5 years) and you have applied for a new NDIS Check if: your application has not been finally decided or withdrawn, and you have not been given an Interim NDIS Exclusion, and you have not: at any time been given an NDIS Exclusion, or an interstate NDIS Exclusion, or having been given an NDIS Exclusion you have since been given an NDIS Clearance, and you are not subject to a relevant obligation or order, and you have not been charged, convicted, or found guilty of an offence under Schedule 1 or 3 of the Act committed or alleged to have been committed when you were an adult You may work if you are a secondary student on a work experience placement who: is exempt from the requirement to hold an NDIS Clearance; and you have not: at any time been given an NDIS Exclusion or an interstate NDIS Exclusion; or having been given an NDIS Exclusion you have since been given an NDIS Clearance; and you are not subject to a relevant obligation or order.	118(1)	2 years imprisonment, a fine of 240 penalty units*, or both
Giving false or misleading information to the department in your application or when the department is reassessing your eligibility or conducting an internal review.	You believed on reasonable grounds that: the information was true; or the information given was not misleading.	128(1)	2 years imprisonment, a fine of 240 penalty units*, or both
Applying for an NDIS Check when you are: a registrable offender under section 3 of the Sex Offenders Registration Act 2004 subject to a supervision order, a detention order, or an emergency order.	n/a	129	2 years imprisonment, a fine of 240 penalty units*, or both
Failing to provide the information required under section 142(1) within 28 days or any longer period specified in the notice.	You have a reasonable excuse for why you didn't provide the information.	142(2)	A fine of 60 penalty units*

* Penalty Amounts

Penalty units	2024-2025 Financial Year
1	$197.59
5	$987.95
60	$11,855.40
240	$47,421.60

Contact us

Applications for the NDIS Worker Screening Checks are completed through Service Victoria

The fastest and preferred option is to contact the customer contact centre on 1300 652 879 Monday to Friday – 9am-4pm

Service Victoria can alternatively be contacted via webform or through their virtual assistant Vicky

More information

National NDIS Check and provider obligations can be found on the NDIS Quality and Safeguards Commission Worker Screening website.

To stay updated subscribe to our NDIS Worker Screening updates.

Updated 21 November 2024