We focus on the whole journey
We must consider all elements of a journey to ensure all users are able to make the trips they want. If any leg of a trip cannot be made because it is inaccessible, the whole trip is inaccessible to the user.
This means footpaths, bike paths, and crossings at the start and end of trips must be accessible. It also means thinking about making accessibility-friendly routes easy to find. Access to information and assistance when something goes wrong can make the difference between a good journey and a bad one.
A whole-of-trip focus will make it easier for all users to get where they want to go, help more people travel independently and reliably and remove barriers so that people feel more respected and valued.
Updated