We are user-centred and outcomes-focused
A user-centred, outcomes-focused approach means that transport planners, designers, delivery teams and operators should ask a broad range of users what they need and what works so that transport is accessible for all individuals, regardless of age, cultural background, disability, or other differentiating factors. This principle supports using an intersectional lens when developing policies and projects.
Outcomes-focused, user-centred approaches should apply to planning, design, delivery and operation of all services and assets that impact on the experiences of users.
This approach supports the principles of the State Disability Plan. It will ensure that improvements to the transport system work for all, so that everyone can use the system more easily, have trust and confidence that the improvements will work, and feel respected and valued.
This Strategic Framework aims to enable a more equitable and accessible transport system for all Victorians, regardless of their intersecting identities and abilities. It prioritises equity, cultural competence, accessibility, affordability, and the provision of targeted support services tailored to meet the diverse needs of people with accessibility requirements in Victoria.
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