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Case study: Video walk-throughs of train stations

V/Line and Metro Trains Melbourne both provide virtual station tours via video to give customers a better understanding of the layout, look and feel of stations prior to travel as an interactive journey planning and wayfinding experience. Customers can explore key areas of the station and locate accessibility features, such as accessible parking, toilets and elevators, along with boarding assistance zones on platforms.

Metro Trains

Eight Metro stations have virtual tours available, with accessible documents describing the tours for people who are blind or have low vision.

A screen shot from metrotrains.com.au

For more information visit the Metro Trains virtual tour webpage(opens in a new window).

V/Line

Virtual tours are available for 32 V/Line stations.

Screen shot of V/Line webpage showing virtual tours

For more information visit the V/Line virtual tour webpage(opens in a new window).

Updated