We can improve transport journeys and enhance accessibility and flexibility by integrating services, exploring diverse delivery models, and improving infrastructure and support provisions for all users.
The strategic directions relating to journeys explore a range of opportunities to make it easier for a wider range of people to use transport and bridge the gaps between the options currently available in metropolitan and regional Victoria. Accessibility should be built into the way journeys are delivered, not just assets, and the first and last leg of the customer’s journey should be integrated.
Greater focus on aligning services available through coordination, tools, and contractual arrangements is possible. This can help people with disability and others who experience challenges using transport with greater flexibility to take journeys when and where they wish.
Strategic directions for journeys are to:
- Explore how public transport services can be expanded utilising innovative ways of delivering services including a broader variety of delivery models and vehicles (including taxis, rideshare and community transport vehicles) to meet the community’s accessibility needs.
- Better integrate the provision of transport services to local communities, including in regional areas.
- Explore ways to make wheelchair-accessible services more widely available, safe and comfortable.
- Align services and infrastructure to provide confidence in the regularity of accessible services.
- Clarify the levels of service (types of supports and facilities) that will be available at interchanges (e.g., where personalised or buggy services will be available, availability of changing places facilities).
- Utilise travel training to help familiarise people with using transport services.
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