While assets used in transport are important, a good travel experience relies on more than accessible infrastructure and rolling stock. It also relies on positive interactions with people along the way. To do this, we need to promote awareness of accessibility challenges and cultural sensitivity, enhance staff training, involve diverse perspectives in decision-making, and foster respect among transport users.
We want to support frontline and other staff and the wider community in increasing their awareness of the challenges faced by people using the transport network, better understanding how their actions can impact on the travel experience of all people, and recognising how they can meet needs for Aboriginal cultural safety.
Strategic directions for organisation cultures and public behaviour are:
Updated