Experience questions
- Tell me about the case.
- What happened during the contact?
- What was the purpose of the contact?
- What do we know about the client(s) background, their strengths and supports available?
- What happened when you spoke with (family member/other professional)?
- How would you describe the client’s demeanour?
- What did you notice about yourself during the contact?
- What have other professionals said about the client(s)?
Reflection questions
- What were your feelings towards the client(s) during the contact?
- How would you describe your relationship with the client(s)?
- What is the client’s relationship like with their family, friends, and other services?
- Does the client remind you of anybody?
- Describe any differences between this contact and previous contact.
- How do you think the client is feeling? What is this based on?
- How do you feel after the contact?
- What biases or assumptions about the situation or client(s) might have influenced you?
Analysis questions
- How did you make sense of what the client(s) told you or any changes you have noticed?
- What are the client’s strengths and what resources can they use?
- What are the challenges and risks?
- Did the contact confirm or challenge your previous thoughts about the client(s)’ situation?
- What evidence is there to support this?
- Is there any research that might assist us to think about the implications of the information we have?
- What information is missing?
- What professional development or research do you think might help you with this case?
Action questions
- Given our reflection, what do you think we need to do and why?
- What other options are there?
- What does the client(s) want?
- What do you want to achieve with the client(s)?
- What might the client(s) think about your role and what do they need from you?
- What is urgent versus desirable?
- What support or information do you need to make the next step?
- What information do you need to share with other professionals?
- How do you see your role going forward?
- How do you plan to use your positional power going forward?
- How can I support you?
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