About The Orange Door

Overview

Family Safety Victoria is leading the statewide rollout of The Orange Door network, referred to in the Royal Commission’s recommendations as support and safety hubs.

The Orange Door network aims to be accessible, safe and welcoming, providing quick and simple access to support for:

• adults, children and young people who are experiencing family violence
• families who need support with the care and wellbeing of children and young people
• perpetrators of family violence.

It brings services together as a partnership so that individuals and families don’t have to go to multiple services or to retell their story multiple times to have their needs met.

Services available at The Orange Door include:

• risk and needs assessment
• safety planning
• crisis support.

The network can connect people to a range of services that provide ongoing safety and wellbeing supports.

Perpetrator accountability is also a strong focus. The Orange Door network engages perpetrators and works with the system to hold them accountable for their actions and changing their behaviour.

This video explains how The Orange Door is here to help.

Contact

See the full list of locations for help and support. People can visit The Orange Door in person or phone or email for access to support.

The Orange Door is a free service and operates during business hours (9am to 5pm) from Monday to Friday (closed public holidays). In an emergency, call 000. This website also lists services available after hours.

People seeking services can call or attend The Orange Door in person without a referral. Professionals can contact The Orange Door by phone, email or in person to make referrals or seek information and advice.

Service model

The Orange Door aims to provide:

• a more visible contact point so that people know where to go for support
• help for people to identify family violence and child and family safety and wellbeing issues
• advice based on the latest risk assessment tools and best available information
• specialist support and tailored advice for victims, children and families, and perpetrators
• a strong focus on perpetrator accountability
• an approach across the spectrum of prevention, early intervention and response
• connection and coordination of access to support
• a system-wide view of service capacity, client experience and outcomes.

The Orange Door service model (online version)

The Statewide Concept for Support and Safety Hubs sets the vision and intent of The Orange Door. Achieving the vision means:

• further design and development is needed at both statewide and local area levels
• working in partnership with communities, stakeholders and people with lived experience of the service system.

The concept was informed by:

• a review of 'hub like' services
• consultation with service users and service providers.

A range of reviews have occurred which, together with operational learning, are informing the approach as more areas begin operating.

Service specifications

The service specifications outline the requirements of agencies partnering to provide The Orange Door. It includes:

• the operating context
• key objectives
• deliverables
• minimum expectations
• quality requirements
• critical data collection
• performance frameworks.

The Orange Door service specifications (online version)