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The Orange Door service model

The Orange Door service model details the baseline requirements, processes and operational specifications for the foundational model of The Orange Door.

Date:
17 Dec 2019

Aboriginal Acknowledgement

The Victorian Government proudly acknowledges Victorian Aboriginal people as the First Peoples and Traditional Owners and custodians of the land and water on which we rely. We acknowledge and respect that Aboriginal communities are steeped in traditions and customs built on an incredibly disciplined social and cultural order. This social and cultural order has sustained up to 50,000 years of existence. We acknowledge the ongoing leadership role of the Aboriginal community in addressing and preventing family violence and join with our First Peoples to eliminate family violence from all communities.

The Orange Door

The public branding of the Support and Safety Hubs is The Orange Door. ‘The Orange Door’ and ‘Support and Safety Hub’ terms are used interchangeably across policy and communication materials.

  • Introduction

    Provides the context for The Orange Door service model.

  • Terminology

    A glossary of terms used in this document.

  • About The Orange Door

    Why was The Orange Door established, what is the intention of The Orange Door and what are the governance arrangements.

  • Workforce

    The Orange Door brings together different workforces and practices as a team to provide a consolidated intake point in each area to support

  • The Client Relationship Management system

    The Orange Door has a purpose-built information system, The Orange Door Client Relationship Management system (CRM), to capture, store and record case information.

  • Information sharing and privacy

    Information sharing is a key enabler for The Orange Door. To do its job, The Orange Door needs relevant information about clients and other people.

  • Outcomes

    Adopting an outcomes-focused approach to service design and delivery is critical to the success of The Orange Door and achieving better outcomes for women, children and families.

  • The objectives of The Orange Door service model

    This section describes the objectives of The Orange Door service model.

  • Meeting the needs of Aboriginal people

    The Orange Door will support the self-determination of Aboriginal people and works closely with Aboriginal communities and services to ensure Aboriginal people receive culturally safe and appropriate.

  • Meeting the needs of Victoria’s diverse communities

    Under the Equal Opportunity Act 2010, it is unlawful to discriminate against someone based on a number of personal characteristics.

  • Access

    People must be able to access The Orange Door in ways that are safe, accessible and convenient for them.

  • Screening, identification and triage

    Screening, identification and triage involves identifying and prioritising the needs of people accessing The Orange Door.

  • Central Information Point

    The Royal Commission into Family Violence recommended developing the Central Information Point (CIP).

  • Assessment and Planning

    The Orange Door works with people to develop a deep and clear understanding of child safety and wellbeing concerns and family violence risk for all family members.

  • Practice leadership

    Practice leaders are part of The Orange Door.

  • Connecting people to the right services

    The Orange Door prioritises and matches services to meet the needs of people and families as identified through screening, identification and triage; and assessment and planning.

  • Targeted interventions

    Targeted interventions are service responses that are delivered directly by The Orange Door to meet a client’s needs.

  • Brokerage

    The Orange Door has access to brokerage (flexible support packages) so that supports can be arranged to meet the needs of individuals and families.

  • Allocation of core services

    The Orange Door is the central entry point for women’s and men’s family violence services and family services.

  • How The Orange Door is managing demand

    Together, Ending family violence: Victoria’s plan for change and the Roadmap for reform outline a reform vision that aims to ensure Victorians receive the help they need.

  • Referrals to services

    The Orange Door makes warm referrals – that is, referrals that support the person to connect to services.

  • Review and monitoring

    The Orange Door reviews cases where they directly provide interventions or remain involved.

  • Links to the broader system

    These service interfaces between The Orange Door and a range of services and agencies provide minimum statewide requirements to establish local processes.

  • Appendix: Family violence outcomes framework

    The family violence outcomes framework outlines Victoria’s priorities in preventing and responding to family violence.

  • Glossary

    A glossary of terms used in The Orange Door service model.

Updated

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