Action 2.2: Explore the operational and service delivery benefits of accreditation for FRV within the Victorian emergency management response model and provide options to government on the accreditation process.
Action objective: FRV’s service delivery aligns with community expectations, enhancing public confidence and operational efficiency, and is founded on a platform of continuous improvement.
Lead agency: FRV
| Year Two to Five Plan (November 2021) completion date | Year Two to Five Plan (updated May 2023) completion date | Agency reported status as at 30 June 2023 |
|---|---|---|
| June 2023 | June 2023 | Completed |
Context
This action requires FRV to explore the operational service delivery benefits of becoming an accredited fire service agency with a national or international accreditation body and provide options to government on the accreditation process.
Progress summary
As at 30 June 2023, FRV reported this action as completed but had not submitted the acquittal form. At the end of the reporting period, FRV had submitted an options paper on accreditation models to inform service delivery planning and continuous quality improvement at FRV to the Minister.
FRV prepared an options paper that identifies the needs, benefits and relevance of service planning and considers four accreditation models, including the advantages and disadvantages of each model, considered accreditation within the context of the Victorian emergency management response model, and provided options to government on the accreditation process.
In the options paper, FRV identified a preferred accreditation framework (Commission on Fire Accreditation International). A decision to submit for accreditation will only be made in consultation with government and FRV service delivery partners once FRV has completed a cycle of service delivery planning and continuous quality improvement.
Findings
FSIM finds action 2.2 has been implemented. FSIM has not yet completed an effectiveness assessment of this action against its objective.
Updated