JavaScript is required

Satisfaction surveys

Raising the quality of Victorian vocational education and training.

On this page

The Victorian Skills Authority (VSA) leads a survey program to monitor the performance and outcomes of vocational education and training (VET) in Victoria.

The VSA collects information from Victorian students, and employers of apprentices and trainees, through the annual Student Satisfaction Survey and Employer Satisfaction Survey.

Data collected from the surveys is used to inform improvements in VET that benefit students, employers and the wider community. The results are also reported back to individual training providers.

The surveys were initiated by the Department of Education in 2014. They have been managed by the VSA since July 2021.

Find out more about the surveys below.

Student Satisfaction Survey

The annual Student Satisfaction Survey is available to all government-funded Victorian students who completed their vocational training or discontinued their training in the previous calendar year.

Employer Satisfaction Survey

The Employer Satisfaction Survey is open to all Victorian employers of apprentices and trainees with staff who completed their vocational training, or were still in training in the previous year.

Performance measures

The annual surveys help the VSA develop performance measures for the Victorian training system. They provide an evidence base for policy development and are a key input into VSA’s products and processes.

The VSA uses the performance measures to:

  • improve quality and outcomes in the Victorian training system through funding, regulation, and innovation
  • improve the connection between skills, future jobs and economic growth
  • respond to changes in demands for workforce skills.

Training providers use the performance measures to:

  • better understand how they are performing
  • implement strategies and processes to improve the quality of training and meet the needs of students and employers.

Further information

For more information about the survey program, email: rto.performance.indicators@ecodev.vic.gov.au(opens in a new window)

Complaints and comments

To register a complaint about the conduct of a Victorian Government-funded registered training organisation, visit Victorian Training Guarantee contract compliance contracts(opens in a new window) website.

Not all accredited training delivered in Victoria is funded by the department. Consumer complaints about other training can be registered with the Australian Government's National Training Complaints Hotline(opens in a new window).

For comments about your training or training organisation, contact:

Privacy

All survey information provided by students and employers of apprentice(s) and trainee(s) is dealt with in accordance with the Public Records Act 1973 and the Privacy and Data Protection Act 2014 (Vic).

For further information on privacy see:

Training organisations provide data to the Department of Education in accordance with the Victorian VET Student Statistical Collection Guidelines.

Contact details of employers of apprentices and trainees are collected by the Victorian Registrations and Qualifications Authority.

The Department of Education and the Victorian Registrations and Qualifications Authority (VRQA) provide contact information to the VSA for the purpose of monitoring and planning, and the administration of surveys. Student, employer and training data, including personal information, is used for the purposes specified in the collection, in accordance with the relevant Victorian Information Privacy Principles.

This information is then provided by the VSA to the independent research organisations to conduct the surveys. Contacting you for a VSA endorsed project is consistent with the Student Enrolment Privacy Notice and aligned with the VRQA Information Privacy Policy.

Updated

Back to top