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Domain 2: Equitable, inclusive and accessible services

Logic model overview

Problem statement

Barriers to service access, including anticipated discrimination, can have negative outcomes on the health and mental health of LGBTIQA+ Victorians.

Objective

To make all government-funded services accessible, safe and effective for all LGBTIQA+ Victorians.

Actions and outputs – early actions

ActionsOutputs
Improve the understanding of LGBTIQA+ specialist and mainstream services in the provision of adequate supports for LGBTIQA+ communities Audit report of LGBTIQA+ specialist services and mainstream services initiatives across health, mental health, housing, homelessness and family violence sectors
Embed LGBTIQA+ voices in the diverse communities’ mental health and wellbeing framework and governance modelLGBTIQA+ communities consulted on framework needs
Implement (i) Am Equal: Future directions for Victoria’s intersex community with resources and supports to improve the health and wellbeing of people with an intersex variationAll (i) Am Equal: Future directions for Victoria’s intersex community implemented
Ensure relationship, sexuality and consent education is LGBTIQA+ inclusive, including supporting resourcesNumber of LGBTIQA+ inclusive relationship, sexuality and consent education materials in public education
Develop LGBTIQA+ Health and Wellbeing Action Plan to improve health and wellbeing outcomesNumber of LGBTIQA+ Health and Wellbeing Action Plan actions implemented
Build the capacity of Jobs Victoria service providers to support pathways to employment for LGBTIQA+ jobseekersTraining or capability strengthening activities delivered across Jobs Victoria service providers
Improve LGBTIQA+ inclusion in family violence and sexual assault sector, including addressing key service gaps and strengthening LGBTIQA+ capability Sector-wide training or capability strengthening activities delivered across family violence and sexual assault services
Improve public fertility care access for LGBTIQA+ families by delivering on recommendations from the Review of Assisted Reproductive Treatment in VictoriaAll relevant Assisted Reproductive Treatment Review recommendations put in place
Support LGBTIQA+ inclusive employment practices, including resources and supports for employersNumber of LGBTIQA+ inclusive employment practices and resources provided to employers
Implement the recommendations of the from review into decriminalising sex work in VictoriaAll recommendations from review into decriminalising sex work implemented
Support young LGBTIQA+ people to foster connections with peers and older LGBTIQA+ communitiesA government-supported community connection initiative delivered under the youth strategy

Actions and outputs – within 10 years

ActionsOutputs
Develop LGBTIQA+ inclusive resources and provide targeted access to LGBTIQA+ inclusion training for mainstream services LGBTIQA+ inclusive resources developed and provided to mainstream services
Improve LGBTIQA+ inclusion in government-funded mainstream services through the implementation of best practice standards for service deliveryMainstream services funded by the Victorian Government completed inclusion training and accreditation
Support the capability building and sustainability of the LGBTIQA+ community-led sector to continue support for LGBTIQA+ VictoriansContinued support for the LGBTIQA+ community-led sector
Support health and wellbeing supports for trans and gender diverse communities in Victoria, through clinical and peer support servicesContinued support of clinical and peer-support services for trans and gender diverse communities
Co-design services with LGBTIQA+ communities and organisationsRelevant Government funded services are co-designed with LGBTIQA+ communities and organisations

Indicators

  • Increased commitment of mainstream services to be LGBTIQA+ inclusive (2.1.1)
  • Improved availability of inclusive and affirming services (2.1.2)
  • Increased number of services designed with LGBTIQA+ people in mind (2.2.1)
  • Increased satisfaction with services (2.2.2)
  • Increased effectiveness of health and wellbeing services (2.3.1)
  • Improved mental and physical health outcomes for LGBTIQA+ people (2.3.2)

Outcomes

Medium-term

  • Services are inclusive, affirming and available to LGBTIQA+ people (2.1)
  • Equitable and effective services are provided to LGBTIQA+ people (2.2)
  • Health and wellbeing services support LGBTIQA+ people to live the life they want (2.3)

Domain 2 outcome

LGBTIQA+ Victorians experience improved health and wellbeing.

Sign of impact

The number LGBTIQA+ people attempting suicide in the past 12 months has decreased from 5.2% of adults and 9.4% of young Victorians1.

Outcomes, indicators and measures

These outcome indicators align with the government’s health, mental health and wellbeing strategies and plans including including Diverse Communities Mental Health and Wellbeing Framework and Blueprint for Action; Inclusive Victoria: state disability plan (2022–2026); and Korin Korin Balit-Djak: Aboriginal health, wellbeing and safety strategic plan (2017–2027).

Outcome 2.1: Services are inclusive, affirming and available

Outcome indicator 2.1.1: Increased commitment of mainstream services to be LGBTIQA+ inclusive

MeasureData source
Number of services who have signed up for or achieved Rainbow Tick accreditationRainbow Health Australia
Number of services that have completed the How2 inclusion training program or similar LGBTIQA+ inclusion trainingRainbow Health Australia and/or Victorian Government and services reporting
Proportion of Victorian Government funding agreements that include criteria that address LGBTIQA+ inclusionVictorian Government

Outcome indicator 2.1.2: Improved availability of inclusive and affirming services

MeasureData source
Proportion of LGBTIQA+ Victorians who report that they have access to inclusive and affirming services when requiredTo be determined
Proportion of LGBTIQA+ Victorians who report that they receive inclusive and affirming treatment at mainstream servicesTo be determined
Proportion of LGBTIQA+ Victorians who report that they have experienced discrimination in the health system in the past 12 months

Victorian Population Health Survey

(Note the Victorian Population Health Survey is completed every 3 years)

Proportion of LGBTIQA+ people who report a preference to access inclusive mainstream services in the futureTo be determined

Outcome 2.2: Equitable and effective services are provided to LGBTIQA+ people

Outcome indicator 2.2.1: Increased number of services designed with LGBTIQA+ people in mind

The data sources could include a survey of services or contract managers, family violence workforce census or other survey administered by the Centre for Workforce Excellence.

MeasureData source
Proportion of services designed for LGBTIQA+ people, by service typeTo be determined
Proportion of services with practice guidelines that consider LGBTIQA+ peopleTo be determined

Outcome indicator 2.2.2: Increased satisfaction with services

Any data collection created for this indicator would need to acknowledge multiple components of inclusivity.

MeasureData source
Proportion of LGBTIQA+ Victorians who report they feel services they have used or are referred to are inclusiveTo be determined
Proportion of LGBTIQA+ Victorians satisfied that services meet their needsTo be determined
Proportion of LGBTIQA+ Victorians who have not engaged with a service due to their LGBTIQA+ status or identityTo be determined

Outcome 2.3: Health and wellbeing services support LGBTIQA+ people to live the life they want

Outcome indicator 2.3.1: Increased effectiveness of health and wellbeing services

MeasureData source
Proportion of LGBTIQA+ Victorians who accessed Victorian public health, mental health or wellbeing services in the past 12 months who felt their sexual orientation or gender identity was respectedTo be determined
Proportion of LGBTIQA+ Victorians who believe their sexual orientation or gender identity did not negatively affect the quality of health and wellbeing services they received in the past 12 monthsTo be determined

Outcome indicator 2.3.2: Improved mental and physical health outcomes for LGBTIQA+ people

Note the government monitors HIV-related outcomes through the HIV and sexual health strategies.

MeasureData source
Proportion of LGBTIQA+ Victorians who experience life satisfaction, compared with non-LGBTIQA+ VictoriansVictorian Population Health Survey
Proportion of LGBTIQA+ Victorians who self-report high or very high levels of psychological distress in the previous four weeksPrivate Lives
Proportion of LGBTIQA+ Victorians who feel that life is worthwhile, compared with non-LGBTIQA+ VictoriansVictorian Population Health Survey
Proportion of LGBTIQA+ Victorians who have attempted or died by suicide in the past 12 monthsPrivate Lives
Proportion of LGBTIQA+ Victorians who have experienced suicidal ideation in the past 12 monthsPrivate Lives
Proportion of LGBTIQA+ Victorians who report alcohol, other drugs or tobacco misusePrivate Lives
Proportion of LGBTIQA+ Victorians whose self-rated general health status was excellent or very good, compared with non-LGBTIQA+ VictoriansVictorian Population Health Survey
Proportion of LGBTIQA+ young people who report self-harm in the past 12 monthsWriting Themselves In

References

[1] Hill, A. O., Bourne, A., McNair, R., Carman, M. & Lyons, A. (2021). Private Lives 3: The health and wellbeing of LGBTQ people in Victoria: Victoria summary report. ARCSHS Monograph Series No. 130. Melbourne, Australia: Australian Research Centre in Sex, Health and Society, La Trobe University.

Rainbow colours symbolising the LGBTIQA+ community

Updated