While we made every effort to ensure that your experience with the GWSS was a positive one, we acknowledge that there may be instances where people were not fully satisfied with the service they received.
You may lodge a complaint with a Victorian complaint and dispute resolution body, usually the Victorian Ombudsman.
The Victorian Ombudsman can be contacted between 9am to 5pm, Monday to Friday on (03) 9613 6222(opens in a new window) or by using their online complaint form(opens in a new window).
Some helpful information to include is:
- date of the matter
- your GWSS reference number
- who you spoke or corresponded with
- a summary on how and why we may not have met your expectations.
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