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Missing service

What to do if you believe your hours have been incorrectly reported by your employer.

You can check your contributions tab in the worker portal to ensure your service has been recorded correctly by your employer.

If you are missing work hours, you may miss out on portable long service leave entitlements.

Your employer is responsible for reporting your work hours to the Authority each financial quarter. If you believe your work hours are not up to date, you should ask your employer to add those missing work hours for you.

Your employer can contact us to adjust your service in the quarterly returns.

If you believe your employer has not correctly recorded your service, you can download and complete the missing service claim form below, then email the form to enquiries@plsa.vic.gov.au(opens in a new window).

Missing Service Claim Form
PDF 731.03 KB
(opens in a new window)

If your employer is not registered for the Scheme, visit the report an Employer page to complete the online form.

You can contact us by calling 1800 517 158(opens in a new window) or emailing enquiries@plsa.vic.gov.au(opens in a new window).

Further information

Updated

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