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National interpreter symbol

The symbol provides a simple way of showing where people can ask for language assistance when using government services.

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The Interpreter Symbol is a national public information symbol developed by Victoria in partnership with the Commonwealth, state and territory governments. The symbol provides a simple way of indicating where people with limited English proficiency can ask for language assistance when using government services.

You may see the symbol in places that deliver government and community information and services such as public hospitals, police stations, state schools, community centres, housing and employment offices, local councils and migrant resource centres.

The Interpreter Symbol was officially launched in Victoria in May 2006.

What is language assistance?

Using an interpreter is one of a number of ways of helping service providers to communicate with people who have limited English proficiency. Language assistance can also include:

  • translated information
  • assistance from a bilingual staff member (who has received appropriate training)
  • multimedia resources (e.g. a multilingual CD-ROM)
  • multilingual information on web sites
  • multilingual telephone information.

The appropriate form of language assistance depends on the situation. Many government agencies have language services policies to guide staff in determining when and what type of assistance to provide. Staff can also refer to the Using Interpreting Services guidelines.

Using the symbol

All government service organisations are encouraged to use the symbol and promote it to their members and clients.

Download the symbol and resources

National interpreter symbol (with text) EPS file
Other 641.02 KB
(opens in a new window)
National interpreter symbol - Guidelines for use
PDF 212.73 KB
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National interpreter symbol - Desk tent card
PDF 59.21 KB
(opens in a new window)
National interpreter symbol - Multilingual poster
PDF 945.06 KB
(opens in a new window)
National interpreter symbol - Sticker
PDF 109.84 KB
(opens in a new window)

Development of the symbol

The Interpreter Symbol was developed and tested by the Victorian government with assistance from the Commonwealth, state and territory governments. The symbol was one of five variations designed and tested in Victoria, Queensland, Western Australia and New South Wales with over 580 people from a range of culturally and linguistically diverse backgrounds.

Testing was conducted according to Australian Standard 2342: Development, testing and implementation of information and safety symbols and symbolic signs.

Communities

Updated

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