Eligible services are currently being invited to access Child Link via a phased approach. Your service will be contacted when it is time for you to set up access to Child Link.
Step 1: Confirm your eligibility (optional)
Please contact the Department of Education at childlink@education.vic.gov.au if you have any questions about eligibility for your school or service.
Step 2: Action your emails
You will receive an automated email titled Your invitation to Child Link from Child Link at noreply@ childlink.vic.gov.au.
The email will list the services you have been nominated to authorise Users for and confirm your Child Link username.
Select the Complete registration link in the email to set up your Authoriser access in Child Link.
Follow the prompts in Child Link to:
- create a password
- set up two-factor authentication, and
- accept the Terms of Use for Authorisers.
Make sure you do this within 7 days of receiving the email otherwise the link will expire.
If you need help
If you need support while completing these steps, please email childlink@education.vic.gov.au or call 1800 549 646 between 9 am – 5 pm Monday to Friday.
Please note our staff are not prescribed Information Sharing Entities (ISEs) under the Child Information Sharing Scheme (CISS) or Family Violence Information Sharing Scheme (FVISS) and therefore cannot share or receive identifiable information through these schemes.
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