2.2 Continuing off-track trend over repeated quarters

2.2.1 FRV response to structure fire incidents

FRV did not meet their target (90 per cent) in Q1, with a result of 84.72 per cent for the percentage of structure fires responded to within 7.7 minutes from the time the call was initiated by ESTA (measure 2.1.3a). FRV attributes this result to the restoration of the Station Turn Out system on 1 August 2023, following the December 2022 cyber-attack.

FSIM notes that Q1 year-on-year results across three years shows a declining trend and is the twelfth consecutive quarter where FRV has not met its target (see Figure 4). FRV advised that travel time can be affected by access to the scene of the incident, location of FRV station, appliance availability to respond and variation between stations in time it takes to turnout (i.e. the period between when the firefighters receive a call to dispatch to when they exit the station).

Data note

Prior to the December 2022 cyber-attack, FRV reported this measure by sourcing data from AIRS. Since Q2 2022-23, FRV has used data obtained from the ESTA CAD system to report this result. FRV advised FSIM that ESTA CAD data has been validated to ensure its integrity and comparability. FRV reported that comparative analysis confirmed that the difference between the two data sets (using ESTA CAD data instead of AIRS data) did not materially affect results. Figure 4 includes results reported using AIRS data for results between Q1 2020-21 to Q1 2022-23 and ESTA CAD data for results reported between Q2 2022-23 to Q1 2023-24.