For out-of-hours emergency assistance please see support services available all hours.
Support with your application
Call our support services team on 1800 566 071(opens in a new window) for assistance with filling in your application.
Support is also available from our partners:
- Link-Up Victoria
Ph: 1800 OUR MOB(opens in a new window) (1800 687 662)
Email: linkup@vacca.org(opens in a new window)
- Connecting Home
Ph: (03) 8679 0777(opens in a new window)
- a Bringing Them Home Worker
- Support Services can refer you to your local Aboriginal Community Controlled Health Service
People with a disability
If you have a disability and need extra support with your application, we may be able to provide funding. Please contact us at stolen.generations@justice.vic.gov.au(opens in a new window)
Support services after you apply
As soon as you submit your application, you can get funded support, including:
- trauma-informed counselling - up to 35 hours at up to $240 per hour (including GST)
- financial planning or advice– up to five hours at up to $250 per hour (including GST)
- legal advice – up to five hours at up to $400 per hour (including GST).
You can choose your own provider, or we can recommend one for you.
The service provider must be based in Australia and licensed to provide the service in Australia. If possible, we will pay the service provider directly.
Contact us on 1800 566 071(opens in a new window) to access these services.
Support to complete a request for a review
Support to request a review is available by contacting us.
If you appointed a Nominated Support Person or Organisation on your application, they can assist you to request a review.
If you would like to appoint a new Nominated Support Person or Organisation, please complete a new Nomination of a Support Person or Organisation form:
If the applicant passed away after submitting their application for the Package, you may apply for a review of their outcome if you:
- were nominated as the Next of Kin on their application form or
- are the executor of their estate.
Advance payments for medical illness
If you are terminally or critically ill, your application is prioritised.
You may be eligible for an advance payment of $20,000 while your application is assessed.
To receive an advance payment, you must provide:
- a completed and signed application form:
- copies of 2 forms of accepted identification
- a photo of yourself and one of the pieces of identification
- the application for an advance payment form signed by your treating doctor or other medical professional:
The application for an advance payment form asks your treating doctor or other medical professional to confirm that you are either:
- terminally ill or
- critically ill, in that you have an illness that is:
- a life-threatening illness, and
- likely to worsen within six months, preventing you from fully benefitting from any payment if you had to wait for your application to be assessed.
You or your doctor or medical professional should send us the completed form by email to stolen.generations@justice.vic.gov.au(opens in a new window).
Considerations for Centrelink payments and other entitlements
Payments from the Victorian Stolen Generations Reparations Package will not be counted as income for social security payments. This means that the initial lump sum amount will not have any effect on the social security payments you may receive.
Support for ineligible applicants
You can still access some supports even if you aren't eligible for the package.
If you are ineligible because you were first removed from your family outside Victoria, you can contact us for support services in another State or Territory.
If you are ineligible because your separation didn't result in a loss of family, community, culture, identity and language, you may still get counselling funded by the Department.
Please contact us for more information at stolen.generations@justice.vic.gov.au(opens in a new window).
Other redress and reparations schemes for Victorian Stolen Generations members to consider
You cannot apply on behalf of someone who has already passed away.
Applying for the Package does not affect your eligibility for Other Reparations and Redress Schemes currently active across Australia.
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