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Creating compliant email addresses - instructions for community-based service providers

The department is strengthening access requirements to meet best practice standards in information security.

Service providers are required to ensure all active KIMS users have a compliant email address by the beginning of November 2024. This will ensure changes are made prior to the annual KIMS end of year shutdown period.

KIMS and Arrival users will require:

  • Download 'KIMS and Arrival users will require: '

The steps below have been developed to support community-based service providers to:

  • Identify all your non-compliant email addresses in KIMS
  • Register for a private domain name (if required)
  • Change non-compliant usernames so they are compliant
  • Update non-compliant email addresses with new email addresses in KIMS.

Step 1 and Step 3 below can only be completed by your KIMS Service Provider Admin/s.

Where the steps refer to ‘users’ this means all KIMS users, including KIMS Service Provider Admins.

Step 1: Identifying your non-compliant email addresses

Step 2: Creating compliant email addresses

Step 3: Updating KIMS with new compliant email addresses

Updated