Compliance
Registered agencies must comply with Performance Standards established under the Housing Act 1983 (Vic). The Housing Registrar monitors agency performance and issues a compliance rating.
Hint. Tap the house icons in the table below to view WPI's compliance rating.
Housing portfolio
Key Performance Measures
Reported data is long-term housing (including SDA), rooming houses and short to medium term housing unless otherwise specified.
Re-let time (tenantable) – the average number of days taken to re-let homes that were ready for a tenant to move in (long-term housing and rooming houses only).
Rent arrears – rent overdue at 30 June as a percentage of total rent charged during the financial year (long-term housing and rooming houses only).
Repairs – the percentage of urgent repairs completed within 24 hours and non-urgent repairs completed within 14 days of receiving a tenant request for maintenance.
Complaint resolution – the percentage of complaints from tenants and prospective tenants resolved within 30 days.
Tenant satisfaction – registered agencies are required to survey tenants at least once every two years regarding their housing services, consideration of tenant views, and maintenance. In 2021-22, WPI surveyed 235 tenants. Thirty-nine per cent (92 tenants) of those tenants responded.
Updated