If your wi-fi connection isn’t encrypted, others using wi-fi in your area may be able to monitor information passing between your device and the network.
Staying safe on public wi-fi
- Avoid sensitive transactions like banking and online shopping
- Maintain anti-virus protection
- Install a trusted VPN app
- Keep software updated
- Have strong passwords
Resources to help you stay safe online
- Online shopping: how to shop online securely
- eSmart(opens in a new window): educational tools to tackle bullying and cyberbullying
- eSafety website(opens in a new window): information on how to protect children if they experience cyber bullying or prohibited online content
- Kids Helpline(opens in a new window): children, teens and young adults aged 5–25 can access free and confidential online and phone counselling 24 hours a day, 7 days a week on 1800 551 800
- iParent(opens in a new window): guidance for using safety settings on your family's web-connected devices
- Stay Smart Online(opens in a new window): help to understand risks and simple steps to protect your personal and financial information online
Make a complaint about cyber safety
The Australian Communications and Media Authority(opens in a new window) has useful information on how to stay safe online. They can help with:
- public complaints
- cyber safety information.
The authority also completes:
- cyber safety research
- information awareness campaigns and activities
- education materials for use in schools.
Get help using VicFreeWiFi
Contact TPG by phone: 1300 668 847 (iiNet Customer Service)
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