Unison Housing Limited

Compliance

Registered agencies must comply with Performance Standards established under the Housing Act 1983 (Vic). The Housing Registrar monitors agency performance and issues a compliance rating.

Hint. Tap the house icons in the table below to view Unison's compliance rating.

Housing portfolio

*Transition to new performance reporting arrangements, whereby registered agencies that own or lease community housing assets are responsible for all performance reporting regardless of whether another registered agency is contracted to provide housing services.

2023-24 Key Performance Measures

The Housing Registrar introduced new KPMs for 2023-24, including revised definitions and counting rules. See our Unison archive for performance data from previous years.

Reported data relates to all housing types unless otherwise specified.

Re-let time (tenantable) – the average number of days taken to re-let homes that were ready for a tenant to move in.

Rent arrears – rent overdue at 30 June as a percentage of total rent charged during the financial year.

Repairs – the percentage of urgent repairs completed within 24 hours and non-urgent repairs completed within 14 days of receiving a tenant request for maintenance.

Complaint resolution – the percentage of complaints from tenants and prospective tenants resolved within 30 days.

Tenant satisfaction – registered agencies are required to survey tenants at least once every two years regarding their housing services, consideration of tenant views, and maintenance.

• Unison did not conduct a tenant survey in 2023-24.