Salvation Army Housing (Victoria) (SAHV) - archive

Housing portfolio

Key Performance Measures

Reported data is long-term housing (including SDA), rooming houses and short to medium term housing unless otherwise specified.

Re-let time (tenantable) – the average number of days taken to re-let homes that were ready for a tenant to move in (long-term housing and rooming houses only).

Rent arrears – rent overdue at 30 June as a percentage of total rent charged during the financial year (long-term housing and rooming houses only).

Repairs – the percentage of urgent repairs completed within 24 hours and non-urgent repairs completed within 14 days of receiving a tenant request for maintenance.

Complaint resolution – the percentage of complaints from tenants and prospective tenants resolved within 30 days.

Tenant satisfaction – registered agencies are required to survey tenants at least once every two years regarding their housing services, consideration of tenant views, and maintenance. In 2022-23, SAHV surveyed 716 tenants. Seventy-six per cent (547 tenants) of those tenants responded.