You can verify your identity online with Australia Post and then go to Australia Post to lodge the application in person. If you can't verify your identy online with Australia Post, you still complete the online application, but verify your identity in person when you go to Australia Post to lodge the application.
Step 1: Complete an online application
As part of your application, you’ll need to verify your identity with us. You can do this in two ways: online, or in-person at a participating Australia Post outlet.
Verify your identity online
Australia Post (acting as our agent) will perform your identity verification using Digital iD™. Online verification with Digital iD™ is fast, safe and secure.
You can verify your identity online if you have one document from each of these lists:
Photo ID
• Australian driver licence or learner permit
• Australian passport (an expired passport may be used if it expired less than three years ago)
• ImmiCard issued by the Australian Government
Other government-issued ID
• Medicare card
• Foreign passport with Australian visa
• Australian birth certificate
• Australian citizenship certificate
• Pensioner concession card
• Health care card
• Commonwealth seniors health card
Your identity documents must be current and show the same name and date of birth.
If you successfully verify your identity online, you’ll just need to present one acceptable photo ID document at Australia Post when you lodge your application.
Verify your identity in-person
To verify in-person, you must take three (3) original proof of identity documents with you to a participating Australia Post outlet. The three documents must be current and when combined, show your full name, date of birth and photo.
You can’t use two of the same type of identity documents to make up the three documents. For example, you can’t use two different credit cards.
With the exception of Foreign Passports, all proof of identity documentation must be Australian issued.
You can choose ONE of the following options:
- one primary document and two secondary documents
- two primary documents and one secondary document, or
- three primary documents.
Proof of identity documents
If your name is different on your identity documents
You must enter your full legal name in your application form and it must match each of your identity documents. If not, you must provide a document that links your different names.
You can use any of these documents:
- marriage certificate
- change of name certificate (issued by the Registry of Births, Deaths and Marriages)
- divorce papers linking both names
- deed poll
- foreign marriage certificate (translated into English by an authorised interpreter/translator service)
Step 2: Lodge your application at an Australia Post outlet
Once you’ve completed your online application, you’ll get an email with instructions on how to finalise your application at Australia Post.
Next, take your application and documents to a participating Australia Post outlet and have your photo taken (at no charge to you).
Step 3: Pay the application fee
Here are the application fees for the Checks in the present and next financial year. You can pay the relevant fee with cash, Visa, MasterCard, EFTPOS, money order or bank cheque at a participating Australia Post outlet when you lodge your application.
Fees valid until 30 June 2024
| volunteer check/ renewal of volunteer check/ replacement of volunteer card | Free |
|---|---|
| employee check | $128.20 |
| volunteer to employee check | $128.20 |
| renewal of employee check | $97.00 |
| replacement of employee check card | $8.00 |
Fees from 1 July 2024
| volunteer check/ renewal of volunteer check/ replacement of volunteer card | Free |
|---|---|
| employee check | $131.60 |
| volunteer to employee check | $131.60 |
| renewal of employee check | $99.60 |
| replacement of employee check card | $8.20 |
After you’ve lodged your application, you’ll receive your application number the next business day via email. You can then use this number to track your application.
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