Compliance
Registered agencies must comply with Performance Standards established under the Housing Act 1983 (Vic). The Housing Registrar monitors agency performance and issues a compliance rating.
Hint. Tap the house icons in the table below to view McH's compliance rating.
Housing portfolio
Key Performance Measures
Reported data is long-term housing (including SDA), rooming houses and short to medium term housing unless otherwise specified.
Note. McH reported performance data for the first time in 2022-23.
Re-let time (tenantable)– the average number of days taken to re-let homes that were ready for a tenant to move in (long-term housing and rooming houses only).
- No data available - McH did not manage long-term housing or rooming houses during 2022-23.
Rent arrears – rent overdue at 30 June as a percentage of total rent charged during the financial year (long-term housing and rooming houses only).
- No data available - McH did not manage long-term housing or rooming houses during 2022-23.
Repairs – the percentage of urgent repairs completed within 24 hours and non-urgent repairs completed within 14 days of receiving a tenant request for maintenance.
Complaint resolution – the percentage of complaints from tenants and prospective tenants resolved within 30 days.
Tenant satisfaction – registered agencies are required to survey tenants at least once every two years regarding their housing services, consideration of tenant views, and maintenance.
- No data available - McH is due to survey tenants in 2023-24.
Updated