Mallee Accommodation & Support Program Ltd (MASP) - archive

Housing portfolio

Key Performance Measures

Below data presents aggregated KPM results for MASP up to 30 June 2023.

Reported data is long-term housing (including SDA), rooming houses and short to medium term housing unless otherwise specified.

The Housing Registrar introduced new KPMs for 2023-24 reporting, including revised definitions and counting rules. MASP results for 2023-24 onwards are available at the new MASP performance page.

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Re-let time (tenantable) – the average number of days taken to re-let homes that were ready for a tenant to move in (long-term housing and rooming houses only).

• No data available - MASP did not re-let any long-term or rooming house properties between 2019-20 and 2022-23.

Rent arrears – rent overdue at 30 June as a percentage of total rent charged during the financial year (long-term housing and rooming houses only).

Note. MASP did not provide housing services at its long-term property between 2019-20 and 2021-22.

Repairs – the percentage of urgent repairs completed within 24 hours and non-urgent repairs completed within 14 days of receiving a tenant request for maintenance.

Complaint resolution – the percentage of complaints from tenants and prospective tenants resolved within 30 days.

Tenant satisfaction – registered agencies are required to survey tenants at least once every two years regarding their housing services, consideration of tenant views, and maintenance. In 2022-23, MASP surveyed two tenants. One of those tenants responded.