Housing portfolio
Key Performance Measures
Reported data is long-term housing (including SDA), rooming houses and short to medium term housing unless otherwise specified.
Re-let time (tenantable) – the average number of days taken to re-let homes that were ready for a tenant to move in (long-term housing and rooming houses only).
Rent arrears – rent overdue at 30 June as a percentage of total rent charged during the financial year (long-term housing and rooming houses only).
Repairs – the percentage of urgent repairs completed within 24 hours and non-urgent repairs completed within 14 days of receiving a tenant request for maintenance.
Complaint resolution – the percentage of complaints from tenants and prospective tenants resolved within 30 days.
Tenant satisfaction – registered agencies are required to survey tenants at least once every two years regarding their housing services, consideration of tenant views, and maintenance. In 2021-22, HCAL surveyed 1,735 tenants. Forty-three per cent (745 tenants) of those tenants responded.
Registered agency performance
Select a registered agency to learn about its performance.
Community housing sector performance
Live information about Victoria's community housing sector.
Key Performance Measures - archive
Aggregated KPM results for Victoria’s community housing sector at 30 June 2023.
Financial performance
Financial performance data for Victoria’s community housing sector at 30 June 2023.
Updated