Compliance
Registered agencies must comply with Performance Standards established under the Housing Act 1983 (Vic). The Housing Registrar monitors agency performance and issues a compliance rating.
Hint. Tap the house icons in the table below to view HCAL's compliance rating.
Housing portfolio
Key Performance Measures
Reported data is long-term housing (including SDA), rooming houses and short to medium term housing unless otherwise specified.
Re-let time (tenantable) – the average number of days taken to re-let homes that were ready for a tenant to move in (long-term housing and rooming houses only).
Rent arrears – rent overdue at 30 June as a percentage of total rent charged during the financial year (long-term housing and rooming houses only).
Repairs – the percentage of urgent repairs completed within 24 hours and non-urgent repairs completed within 14 days of receiving a tenant request for maintenance.
Complaint resolution – the percentage of complaints from tenants and prospective tenants resolved within 30 days.
Tenant satisfaction – registered agencies are required to survey tenants at least once every two years regarding their housing services, consideration of tenant views, and maintenance. In 2021-22, HCAL surveyed 1,735 tenants. Forty-three per cent (745 tenants) of those tenants responded.
Registered agency performance
Select a registered agency to learn about its performance.
Community housing sector performance
Live information about Victoria's community housing sector.
Key Performance Measures
Aggregated KPM results for Victoria’s community housing sector at 30 June 2023.
Financial performance
Financial performance data for Victoria’s community housing sector at 30 June 2023.
Updated