- The department is committed to resolving complaints fairly, and as soon as practicable.
- The department applies the rules of natural justice and the principles of the Charter of Human Rights and Responsibilities 2006 when managing a complaint.
- The department aims to deal with those wishing to make a complaint, and those who have made a complaint, about an Honorary Justice, professionally and sympathetically. Complainants and their concerns are taken seriously and managed impartially by the department.
- The department aims to deal with the Honorary Justice against whom a complaint is made in an unbiased, professional and courteous manner.
- The department will inform the Honorary Justice of the complaint and provide them with a copy (for exceptions see below), and keep the Honorary Justice informed about the progress of handling the complaint.
- The Honorary Justice will be provided with an opportunity to respond to the complaint.
Updated