The Social Services Regulator (SSR) regulates the Social Services Standards and the Victorian Child Safe Standards (for the social services sector). We can only help with complaints and feedback that relate to the Social Services Standards and the Child Safe Standards.
We cannot help with concerns and complaints about:
- Decisions made by Child Protection – contact the Victorian Ombudsman and Department of Families, Fairness and Housing
- Providers supplying NDIS-funded disability Services – contact NDIS Quality and Safeguards Commission
- Early childhood education – contact Victorian Early Childhood Regulatory Authority
- Aged care – contact Aged Care Quality and Safety Commission
- Complaints about the safety of individual children – contact the police or child protection
- Rooming houses – contact Consumer Affairs Victoria
To make a complaint or raise a concern about a service or something you have seen at a service email enquiries@ssr.vic.gov.au.
If you are unable to email us, and you would like to raise a concern about something you have seen at a service you can call 1300 310 778.
National Relay Service
Contact us through relayservice.gov.au
Translating and interpreting
Call us through TIS National 131 450
Other organisations that can help with your concern
We have a ‘no wrong door’ approach and work with other organisations, including those who take complaints. If your concern is not something the Social Services Regulator can assist you with, we will do our best to connect you with people who can.
Before you call or email us, check the list below to direct your concern to the correct place.
- The Victorian Ombudsman has the power to investigate complaints about state and local government authorities.
- The Victorian Disability Worker Commission can help with complaints about disability workers in Victoria only.
- The Disability Services Commissioner can take complaints about disability services funded by the Department of Families. Fairness and Housing; TAC and WorkSafe
- The NDIS Quality and Safeguards Commission takes complaints about supports and services funded by the National Disability Insurance Scheme (NDIS)
- The Mental Health and Wellbeing Commission takes complaints about public mental health and wellbeing service in Victoria.
- The Health Complaints Commissioner takes complaints about how your health information is handled as well as health service providers in Victoria, including public or private hospitals, community health services, registered providers such as doctors and dentists or non-registered providers such as counsellors and alternative therapists.
- The Australian Health Practitioner Regulation Agency can look into safety concerns raised about registered health practitioners, students, and unregistered people claiming to be health practitioners.
- For mental health or wellbeing support, you can contact Headspace (opens in a new window)(opens in a new window) or Beyond Blue.
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