Revise policy frameworks and service standards for the new Support and Safety Hubs

Family Safety Victoria (FSV) has supported interdepartmental members of The Orange Door Project Working Group to identify relevant policy frameworks and service standards which have been or will need to be revised.

The Orange Door network continues to be rolled out in a staged approach, and policies and frameworks are, by necessity, supporting both the existing system and the redesigned system. There have been a number of key state-wide updates and revisions (such as the Family Violence referral protocol between the Department of Families, Fairness and Housing, FSV, Department of Justice and Community Safety and Victoria Police) as well as development of new policies and guidance (such as the Multi Agency Risk And Management Framework resources, family violence after hours crisis responses operational guidelines and Family Violence Information Sharing Scheme), which reflect recent family violence reforms, including the establishment of The Orange Door network. Other policy revisions target relevant workforces within areas where The Orange Door network is operational.

As The Orange Door network is implemented across Victoria, departments and agencies will continue to update and refine their policies, guidelines and frameworks to reflect the evolving design of the model.

Family Safety Victoria has worked collaboratively with its interdepartmental colleagues to identify critical policy frameworks and service standards to be created and or revised to reflect the new service system that incorporates The Orange Door network. These are now updated, and support coordinated service delivery in the eight areas where The Orange Door network is operational and support the establishment process for the remaining nine areas where The Orange Door network is to be rolled out by 2022.

The suite of family violence and family services system policies and frameworks are, by necessity, supporting both the existing system and the redesigned system until state-wide rollout of The Orange Door network is achieved in 2022. Moving into a business as usual model, departments and agencies will continue to update and refine their policies, guidelines and frameworks to reflect the evolving design of the model, to continuously improve the system and incorporate other reform activity in the family violence and associated services systems.

Implemented.