The Client Partnership Framework for The Orange Door comprises five domains and three levels, underpinned by five principles. This framework supports the strategy and should be used to guide the implementation of the proposed initiatives and any other client partnership efforts in The Orange Door. The following document contains a diagram of the framework, alternatively you can read a description of the framework below.
The domains and levels in the framework have been adapted from Safer Care Victoria's Partnering in Healthcare Framework, which was developed through an intensive design process involving: a project team that included consumer and sector leads; desktop research; a statewide online survey that reached 180,000 Victorians; data analysis of more than 3,000 responses; and a face-to-face ‘priorities summit’.
Levels
Level | What partnership looks like at this level |
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Client |
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Operational |
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System |
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Domains
Domain | What partnership looks like in this domain |
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Personalised and holistic |
‘I am respected and receive support tailored to me as a whole person.’
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Working together |
‘I am included as a partner in my own support and in improving The Orange Door.’
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Shared decision-making |
‘I am included as a partner in my own support and in improving The Orange Door.’
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Equity and inclusion |
‘I have access to the same supports and opportunities to contribute as everyone else.’
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Effective communication |
‘I get the right information that I can understand and act on, and know how my contributions to The Orange Door will be used’.
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Principles
The framework is underpinned by the following five principles:
- Examine power, privilege and bias.
- Partner as early as possible.
- Be transparent and realistic.
- Partnership is an exchange.
- Avoid tokenism.
These principles align with and are supported by the practice principles for The Orange Door (from The Orange Door Interim Integrated Practice Framework):
- Ensure safety and wellbeing is paramount.
- Support agency and empowerment.
- Promote self-determination among Aboriginal people.
- Be accessible and responsive to risk and needs.
- Keep perpetrators accountable for violent and abusive behaviour.
Updated