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Year In Review

Indicates the impressive growth of the Authority in the 2023-24 financial year.

Registered Workers:
355,904
(22.48% increase from 2022-23
– 290,577)

Community Services:
233,361 (22.54% increase from
2022-23 – 190,434)

Contract Cleaning:
90,649 (25.60% increase from
2022-23 – 72,171)

Security:
31,894 (14.02% increase from
2022-23 – 27,972)

Registered Employers:
3,412
(11.21% increase from 2022-23 – 3,068)


Community Services:
2,215 (11.87% increase from 2022-23 - 1,980)

Contract Cleaning:
747 (14.92% increase from 2022-23 - 650)

Security:
450 (2.74% increase from 2022-23 - 438)

Worker Breakdown

Contract Cleaning:
90,649

Female: 43,069
Male: 41,300
Other – non-binary, not specified and other:
6,280

Security:
31,894

Female: 4,662
Male: 25,737
Other – non-binary, not specified and other:
1,495

Community Services:
233,361

Female: 172,579
Male: 48,283
Other – non-binary, not specified and other:
12,499

Community Engagement

Outbound calls: 13,103

Website visits: 134,298
female: 59.7%
male: 40.3%

Of Victorian website visits:
metropolitan: 88.48%
regional: 11.52%

eNewsletter:
Monthly email subscribers increased by 5.5%
Average open rate for external monthly email newsletter was 44.97%

Social Media Engagement:

Facebook:
Followers increased by 23.8%
Engagement increased by 2.9%

LinkedIn:
Followers increased by 78.2%
Engagement increased by 39.1%

X:
Followers increased by 437.5%

Submitted Quarterly Returns17,761 (Outstanding quarterly returns for existing and new employers submitted in 2023-24)
Scheme Assets$546.6m (47.86% increase from 2022-23 – $369.6m)
Reimbursements paid to employers

$10.4m (157.67% increase from 2022-23 - $4.0m)


Updated