2021-22 Quarter 3 Fire Services Outcome Framework Progress Report

Country Fire Authority (CFA) and Fire Rescue Victoria (FRV) have provided their quarterly fire service performance updates for the period of 1 January to 31 March 2022 to the Fire Services Implementation Monitor (FSIM).

This Progress Report provides a summary of the agencies’ fire service performance data for Quarter 3 (Q3) FY 2021-22.

CFA reported against all indicators in its Year Two Outcomes Framework, noting the organisation will continue to review and refine its indicators with the intention to implement improvements in a Year 3 Outcomes Framework.

FRV’s transition to the Year Two Outcomes Framework is still in progress. FRV continues to report on Year One Outcomes Framework measures and has provided data against seven Year Two Outcomes Framework indicators in Q3.

FSIM’s Q3 FY 2021-22 Progress Report includes observations on:

• operational performance against the agencies’ fire services performance indicators and highlights challenges in telling a meaningful story of impact and change
• the need for CFA and FRV to work together to finalise outstanding Service Level Agreements to address inefficiencies arising from interim administrative arrangements
• improved results in community and staff engagement activities from the lifting of COVID-19 restrictions noting that the impact of the sustained reduction of engagement activities over the last two years is unknown.

FSIM acknowledges CFA and FRV for their ongoing cooperation and active contribution to FSIM’s monitoring and reporting activities.