Meli Housing - archive

Housing portfolio

Key Performance Measures

Reported data is long-term housing (including SDA), rooming houses and short to medium term housing unless otherwise specified.

Re-let time (tenantable) – the average number of days taken to re-let homes that were ready for a tenant to move in (long-term housing and rooming houses only).

• No data available - Meli Housing did not manage long-term housing or rooming houses between 2019-20 and 2022-23.

Rent arrears – rent overdue at 30 June as a percentage of total rent charged during the financial year (long-term housing and rooming houses only).

• No data available - Meli Housing did not manage long-term housing or rooming houses between 2019-20 and 2022-23.

Repairs – the percentage of urgent repairs completed within 24 hours and non-urgent repairs completed within 14 days of receiving a tenant request for maintenance.

• No data available - the Department of Families, Fairness and Housing is responsible for repairs and maintenance of homes Meli Housing manages.

Complaint resolution – the percentage of complaints from tenants and prospective tenants resolved within 30 days.

• No data available - Meli Housing reported nil complaints from tenants and prospective tenants between 2019-20 and 2022-23.

Tenant satisfaction – registered agencies are required to survey tenants at least once every two years regarding their housing services, consideration of tenant views, and maintenance. In 2022-23, Meli Housing surveyed 15 tenants. Sixty per cent (nine tenants) of those tenants responded.